Online shop calidum.ee (hereinafter referred to as the Webshop) is owned by Calidum OÜ (registration code 14299362), located at F.R.Kreutzwaldi 12b, Rakvere, Lääne-Virumaa 44314, Estonia.

Validity of the sales contract, commercial and price information

The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of the products sold in the online shop are indicated with the products. The price of the product is subject to delivery costs, which depend on the product purchased, the location of the buyer and the delivery method.
Information about the goods is provided on the Online Shop directly next to the goods.

Placing an order

To order, you must add the products you want to your shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The total amount of the order is then displayed on the screen, which can be paid by bank transfer or other payment method. All payment methods are settled in euro.
The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.
If the goods ordered cannot be delivered due to expiry of the goods or for any other reason, the buyer will be informed as soon as possible and an alternative solution suitable for the buyer will be offered or the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.

Delivery to

Goods will be sent to the following countries: Estonia
The delivery time is indicated for each product and depends on whether the product is in stock or on order. Products in stock will generally arrive at the destination specified by the buyer within 2-5 working days from the date of entry into force of the sales contract, by parcel service or courier. On-demand and manufactured products generally arrive at the destination indicated by the purchaser within the time indicated on the product, from the date of conclusion of the sales contract, by courier. Products ordered by courier will be delivered to the front door of the destination (front door of a house, front door of a staircase in the case of an apartment building).

Right of withdrawal

After receipt of the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days from the physical receipt of the goods.
In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.
In order to return the goods, you must submit a withdrawal form, the form of which can be found here (link in the annex) and send it to the following e-mail address. info@calidum.ee no later than 14 days after receipt of the goods.
The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are defective).
The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within the above period.
Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days from the date of receipt of the withdrawal, return to the buyer all payments received from the buyer under the contract (the cost of the goods and the original delivery costs).
The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.
If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.

Right to lodge a complaint

The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. During the first 12 months after the delivery of the goods to the purchaser, the defect is presumed to have existed at the time of delivery. It is the responsibility of the Online Shop to confirm or refute this presumption.
In the event of a defect, the buyer has the right to contact the online shop within two months at the latest by sending an e-mail to. info@calidum.ee
The online shop is not liable for defects that occur after the goods have been delivered to the buyer.
If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees for the sales contract.
The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The online shop uses the personal data provided by the buyer (including name, telephone number, address, e-mail address) only for processing the order and sending the goods to the buyer. The online shop forwards personal data to companies providing transport services in order to deliver the goods.
The online shop sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.
The purchaser may opt-out of receiving offers and newsletters by email at any time by notifying us by email or by following the instructions in the email containing the offers.

Dispute resolution

If the buyer has any complaints about the Online Shop, they should be sent by e-mail to the following address. info@calidum.ee
If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. The examination of the buyer’s complaint by the Commission is free of charge.
Buyers can also turn to the European Union’s consumer dispute resolution platform.